Frequently asked questions
Can't find the answer? Contact us or message us on WhatsApp.
Quotations and ordering
How do I request a quotation?
Add products and quantities to your quote list from any product page, then send the list with your project details from the Quote page. You can also send a general enquiry or attach a BOQ without using the quote list.
Can I send a BOQ or drawing?
Yes. The quote form accepts one file up to 4 MB in PDF, DWG, DXF, JPG, PNG, XLS or XLSX format. For larger files, send the enquiry first and we will reply with a way to share them.
Why are prices not shown on the website?
Pricing depends on the model, quantity and delivery location, so we confirm it in a written quotation for each enquiry.
Do you supply outside Chennai?
We supply customers across India. Delivery arrangements and timescales are confirmed in each quotation.
How do I check stock or delivery dates?
Use the availability enquiry on the product page or include the dates in your quote request. We confirm availability for each order rather than showing stock levels online.
Products and selection
Are the products genuine?
Yes. Our range is mainly Hayward® equipment, which we source through Hayward's export division, Hayward IMG, as an authorised Hayward dealer. Every product page shows the product's brand.
Why do some specifications say “Confirm with us”?
Some catalogue data is published for 60 Hz North-American supply, and India uses 50 Hz. Until we have the India-supply datasheet for a model, we leave those values blank rather than show figures that may not apply. Ask us and we will send the current data.
Can you help me choose a pump and filter?
Yes. Send the pool dimensions, volume, required turnover time, pipe sizes and pipe run lengths, and any features such as spas or water features. Our checklist lists what we need. Equipment selection advice does not replace a hydraulic design by your consultant or contractor.
Can you supply products that are not listed?
Often, yes. Send the model number or a photo of the item and we will check what can be supplied from Hayward's wider range.
Warranty and support
What warranty applies to the equipment?
Warranty terms are set by the manufacturer and can differ by product and market. We confirm the applicable terms in your quotation and coordinate warranty claims with Hayward on your behalf.
Do you supply spare parts?
We can source spare parts for supported equipment on request. Send the model number from the equipment label and the part you need.
Your enquiry and data
What happens to the files I upload?
Uploaded files are stored privately and are only accessible to the Hydrovista team. They are not published or shared through public links, and they are deleted automatically after the retention period described in our privacy policy.
Does using WhatsApp send my enquiry through the website?
No. WhatsApp opens a pre-filled chat in the WhatsApp app. Your message is only sent when you press send in WhatsApp.